Tech Support

Technology Support and Resources

General Technical Assistance

For all general technology-related inquiries or if you are uncertain about the appropriate contact for your computer issue, please email Odyssey Tech Support at: [email protected]

• Email is the preferred method and will result in the fastest response time.
• When emailing, please include your grade level and a detailed description of your specific issue.

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Moodle Access

If you are experiencing difficulty logging into Moodle, please follow these steps:

• First, attempt the Forgot Password option. This will allow you to reset your Moodle password using your Odyssey Gmail account. If this does not work, you can reach us at: [email protected].
• Account Lockouts: Students who are significantly behind in their coursework or who have had extended absences may have their Moodle accounts temporarily locked. If you suspect this is the case, please check your Odyssey Gmail account for important instructions regarding reactivation.

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Odyssey Gmail Accounts

If you have access to Moodle but are unable to log into your Odyssey Gmail account, please send a Moodle Message to Mr. Ladwig for assistance.

Please note that Odyssey Gmail accounts are provided exclusively for school-related purposes. Misuse or use for personal business is prohibited. Upon separation from Odyssey School, your school Gmail account may be deleted at any time.

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Infinite Campus Support

If you are experiencing difficulty with Infinite Campus (checking grades, attendance, or updating household information), please contact: [email protected]. Please use this email specifically for:

• IC Portal account activation.

• Password resets for Infinite Campus.

• Updates to contact information or address changes.

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Software and Online Resources

Resources you may need for your schoolwork.

Software	Type/Function
Firefox	Browser
Chrome	Browser
Office 365 for Education	Free to Odyssey Students
Libre Office	Free Alternative to Microsoft Office
Dictation	Speech-to-Text site allows users to type with their voice.
Natural Reader	Text-to-Speech Google Chrome Extension
Open DNS Home	Free parental web controls that help parents monitor and control the Internet activities of their children.

Discounted Internet
If your child qualifies for free school lunches, you may also be eligible for discounted home Internet.